Ocean Coral & Turquesa, Riviera Maya

Loved our room and the grounds and pools . Buffett restaurant for food was ok Im a picky eater best waiters there were victor and Brian got used to what we wanted always smiling and pleasant best waiter on my opinion there . Had a different waitress once and gave me a desert spoon to stir my coffee and when I moaned she said it will fit in the cup other tables had teaspoons . Hence victor & Brian the best . Only problem we had was lists breaking down when we were inside them but scary but fixed quickly

The staff and hotel are amazing! They take very good care of you and if you have any issues they help out. Carlos was our butler and he did an amazing job for us in the privilege. The food was excellent and the room was very clean. They take very good care of the resort to make sure it is looking its best for all the guests. I would recommend staying here to anyone. You will not be disappointed.

The great things about our trip: The hotel was very clean, the food was great, the nightly activities were varied and fun. The restaurants were very cautious and informed about allergies and accommodated the best that they could. The best part of the trip was the staff. From the moment we arrived, Lenin, our bell boy was helpful, looked after our luggage until our room was ready (allowing us to get in and out throughout the first day) and was friendly. We visited him a few times the day we arrived and then when booking a taxi and he was always kind and eager to help. Mari, our room cleaner was a huge part of making us feel welcome and did such a great job cleaning up. Her smile and friendliness made it feel like we were coming home every day. Our favourite servers were Antonio by the beach, and Henry and Reynaldo at the lobby bar. All three kept our drinks flowing and were super friendly. Our 2 rooms were both spacious and the balcony allowed us to enjoy the weather while escaping the heat. What we would change: the seaweed at the ocean. It was plentiful both on the sand and in the water but not really the resort's fault as the whole strip of resorts was covered. Apparently it was much worse this year than other year's due to change in temperatures. The reservation system and difficulties in grabbing chairs at the ocean added some stress to the trip as we were required to be up at 7:30 to both try to get chairs and dinner reservations. Fortunately enough their are non reserved ala Cartes. I just wish that they would have a portion of the tables reservable and the others available with a wait if needed so that we could have gotten into all. We were unable to get into both the Blue Moon and outdoor Italian. Thankfully our Expedia rep was able to get us a reservation at the Japanese restaurant as it was one not to be missed. All in all it was one of the best resorts that we have been to (we have done Princess, Dreams, Riu and Panama Jack).

Not long back from an amazing 2 weeks in Mexico. I can genuinely say this is the best holiday we have had in years! The hotel was fantastic and had something for all the family (15, 12 & 5 year old kids included). From check in to check out the staff were fantastic and nothing was too much trouble. On check in we didn’t have adjoining rooms as requested however the staff soon fixed that and put us in rooms next door to each other which was peace of mind to have the older kids in the next room. We spent virtually the whole holiday around the daisy club pool due to the little one. There was plenty of sun beds available with shade each day. The staff at the daisy club bar were brilliant and a special shout out to the daisy club girls who were amazing with our little one. So much so he kept asking to go back in each day (which was great to get him out the midday sun). The whole hotel was exceptionally clean and the rooms were of a good standard. A few tired bit in the rooms but nothing that was to worry about. Food in the hotel was great and there was a varied menu. Booking a table through the app was also really easy to do. All in all a fantastic holiday at an amazing hotel. I’m sure we’ll be back at some point but there’s lots of other places in the world to visit first!