Ocean Coral & Turquesa, Riviera Maya

Ocean coral tequesa h10 hotel My husband and I arrived at the hotel early evening after a long 10hr flight, check in was straightforward. When booking this holiday with our travel agent one request we had was we wanted an adult pool. After reading reviews it became apparent that you cannot use the adult pool unless you are an El Beso or Privilege guest., I reiterated this to our travel agents and I was told it was too late to amend the booking, I was saddened by this. I then contacted the hotel chain and was told it was $20 per guest per night to upgrade to El Beso. As you can imagine I was gutted, this could have been avoided if we had been given the right information at booking. When we arrived we were given a room and we were not happy, it was very musky, damp and dated. The next morning I spoke with the rep who in turn spoke with Guest services and we were given a complimentary upgrade. We felt very lucky and thankful to be moved to the El Beso section this is adults only, the room was a privilege with a hot tub on the balcony, it was lovely. This is the first hotel that weve stayed in that has a tier system for guest. Premium, Privilege, El Beso and normal, not sure I like this concept, I prefer everyone to have the same class of room and entitlement. The hotel is lovely, staff work endlessly for the enjoyment of guests. they are so friendly and nothing is too much trouble for them. Booking Al a cartes on the H10 app can be hit and miss, however guest services are more than happy to book these for you, they provide a very good service and are very approachable. The main pool is lively with a great atmosphere, lots of activities/games, we only used that pool until we got in to the El Beso, we found the adult pool was better for us as this was a long awaited holiday to just wind down and relax. The Bistro restaurant that is part of the El Beso section was lovely, we had breakfast there most days, food was cooked lovely and the service was excellent. We did dine in all the restaurants including the main buffet. Food was generally very good. The Italian was our favourite also the Route 66 was excellent and service in there was great. We didnt get to see much entertainment as it was mainly held in doors at the theatre, Im sure it will be much better when they complete the outside stage. The beach was pretty with white sand however, it had a lot of seaweed which made going into the ocean a little difficult, staff did there best trying to remove it, it was just pointless as more washed ashore, Im sure all hotels on the riviera will be the same. We saw some cute wildlife from Lizards, Iguanas, Racoons. These didnt bother you at all. Bar staff will make all kinds of cocktails alcoholic and non alcoholic , most are like slush (crushed ice) which is very refreshing in that heat. The weather was very hot with a lovely sea breeze which is so welcoming. Overall we had a fabulous holiday, all staff work very hard and are very friendly. Big thanks to guest services providing us with a complimentary upgrade, it was so much appreciated thank you. We are from the UK, guests were mainly from USA and Canada and we met some lovely people.

Awesome workers- Juan and Eduardo are my favourites. Food is quite good and the service is awesome! Drinks are really good and Route 66 is the best! Juan made me and my friend napkin roses and they were so cute! Samantha, Walter, Carlos, Daisy, Eric and all the staff at Route 66 were amazing! I definitely recommend this resort for a chill getaway

Gala night at the buffet dinner location was wonderful! Luis and Deisy were phenomenal servers, Luis knew so much about the wine we were enjoying, definitely going to look up a few of his recommendations when we get home! So nice, and great time!

We had a fantastic stay at Ocean Coral & Turquesa Resort! The location was great, and the atmosphere was welcoming and relaxing. One of the highlights of our trip was the exceptional service we received from Oscar. He went above and beyond to make sure we had everything we needed and made us feel truly valued as guests. His friendly attitude and attention to detail made a big difference in our experience. Thanks to Oscar and the Ocean team for helping make our trip so enjoyable and memorable. Well definitely be back!