Ocean Coral & Turquesa, Riviera Maya

We went to Ocean Coral and Turquesa for a family reunion July 6-13 2025! We absolutely LOVED our stay! The staff are absolutely incredible- we were all blown away by their friendliness, kindness and warm helpful hospitality! We all opted for the El Baso package- I would highly recommend it as the private adult only pool is well worth it and the rooms are apparently much nicer. A few of us stayed in rooms facing the forest - if youre an animal lover ask for these rooms- I promise you will absolutely love it! We had the pleasure of watching and interacting with Coatis, Agoutis, raccoon families, cats, iguanas and lizards daily which was just amazing! If you get a chance to do Elizabeths classes or Fabians pool classes I would highly recommend it ! They were beyond fantastic and were so friendly, warm and kind ! We will miss you guys!!! Ricardo from the pool bar was always so helpful and kind in providing us beverages and Daniel from The El Bistro Bar and the French restaurant provided great service as well! He even accommodated our reservation at the French restaurant to accommodate a couple more members of our family! The food at the buffet was simply delicious with items changing daily! They usually had a theme night for suppers and even served a huge sashimi bar which was so tasty! Antonio and Alberto took amazing care of our family during our stay- we actually cried upon leaving as the service was just wowing! I would go back for the service for sure! The staff became like extended family! We even exchanged social media accounts with some of them ! The a la carte restaurants are a great experience as well! We all loved the El Bistro Bar and ate there almost daily- the tuna was a favourite among all of us! Unfortunately the seaweed took over the beach while we were there but we enjoyed it so much we actually hardly noticed (it was a bit smelly during the stay but all part of the experience) (apparently it was the time of year we went) The entertainment was just incredible and changed nightly ! We all enjoyed the shows for sure! We would HIGHLY recommend the Ocean Coral and Turquesa hotel and will definitely come back again! The staff, animal zoo (I so loved feeding and interacting with the animals) and facilities were beyond outstanding! We were never bored and had a fabulous family reunion at this property! Good job to the staff! I will definitely be recommending you!

the staff are great, especially at the pool bar! my favorites are gustavo, eduardo, alejandro, antonio, the workers around the pool too, justin, fernanda, and gabrielle! they were always very kind, funny, and energetic!!

We loved the pool bar staff. Especially Gustavo Alejandro Eduardo and Antonio! They took amazing care of us. The facilities were as described. Great value

Not long back from an amazing 2 weeks in Mexico. I can genuinely say this is the best holiday we have had in years! The hotel was fantastic and had something for all the family (15, 12 & 5 year old kids included). From check in to check out the staff were fantastic and nothing was too much trouble. On check in we didn’t have adjoining rooms as requested however the staff soon fixed that and put us in rooms next door to each other which was peace of mind to have the older kids in the next room. We spent virtually the whole holiday around the daisy club pool due to the little one. There was plenty of sun beds available with shade each day. The staff at the daisy club bar were brilliant and a special shout out to the daisy club girls who were amazing with our little one. So much so he kept asking to go back in each day (which was great to get him out the midday sun). The whole hotel was exceptionally clean and the rooms were of a good standard. A few tired bit in the rooms but nothing that was to worry about. Food in the hotel was great and there was a varied menu. Booking a table through the app was also really easy to do. All in all a fantastic holiday at an amazing hotel. I’m sure we’ll be back at some point but there’s lots of other places in the world to visit first!