Ocean Coral & Turquesa, Riviera Maya

We had an amazing stay. We booked Privilege and that was the game changer. The highlights were the Privilege Staff, like our butler Sebastian, our Privilege server Angel, our butler-in-training, who was also our Hibachi server Eduardo, and all the additional staff that we may not have mentioned. The food at the Privilege restaurant was amazing. My favorite was the Salmon omelet, the fillet mignon and the top shelf signature drinks. We celebrated Mother's day and my wife's birthday. They definitely made it a special occasion. If not for the Privilege upgrade, based on what we tried at the base restaurant's and staff treatment there, we undoubtedly would not have had the enjoyable time we did.

Pros: friendly staff specially Jose Lopez in the Privilege area of the pool. He is very good and accommodating. Clean room and good house keeping. Clean pools Cons: buffet food is mediocre and same everyday. Food in restaurants takes too long (about an hour) to be served. Room saervice food is not good at all.

We were at the Ocean Coral at the end of May when it was hot and humid. Having asked for a quiet room and upgraded to Privilege, we had a fantastic Junior Suite in Block 2 with really good air con and a jacuzzi bath on the balcony. We spent our days at the adult only El Beso pool where Carlos, Jose and Claudia kept us well supplied with towels and and iced water. Some days we stayed on the beach where the breeze was stronger - beautiful, soft white sand but shame about the amount of seaweed. The tractor couldnt clear it fast enough and was quite noisy trundling up and down the beach. You might want to consider getting a trailer to fill and a quiet electric 4x4 to tow it (other hotels do this), as this would be less intrusive for guests. Food and drink was a highlight of our stay. Ricardo at the El Beso pool bar was brilliant. He remembered our favourite drinks and kept us supplied throughout the day, as well as offering us new cocktails to try. He worked really hard to make sure his customers were happy and deserves a big shout out. We had booked Privilege because my husband is allergic to wheat and had spotted that nearly all the a la carte restaurants offered gluten free options. With Privilege you can eat a la carte every night, which we did. The food was delicious at Sensai, Blue Moon, the Brazilian, and especially the Privilege Lounge where we had excellent service from Emmanuel, Angel and Jaime. It makes so much difference when staff understand allergies and know how to keep you safe. Even at the buffet, Miguel showed my husband what to avoid as well as explaining how to get the chefs to provide gluten free foods on request. Thank you so much - it made our holiday really relaxing. Finally, a big thank you to our Butler, Luis. He booked our restaurants and messaged us on WhatsApp every day to remind us where we were eating and what activities were happening each day. He would also seek us out to check we were happy and see if we needed any help. His knowledge and support were much appreciated. Thanks Ocean Coral & Turquesa, we will likely come back.

We just got back from the resort our butler Sebastian was amazing. He took care of everything we needed from making our dinner reservations to checking in with us everyday. The check in was easy and quick. We had 2 ocean front suites above the privilege restaurant which we used a lot for breakfast and lunch. It was shaded and about 75 feet to the water. The foot was really good and the waiters angel and many others made it fun. I have come back rested and recharged. See you in the fall for 2 weeks. Remember you cant control Mother Nature. There is seaweed/seagrass. But it was cleaned up every morning and twice a day. We were in the ocean everyday. Cant wait to go back