Ocean Coral & Turquesa El Beso, Riviera Maya

Just heading home after a week at the Ocean Coral. The room was clean and spacious if a little rough around the edges , the housekeeping team did a great job as did all the staff we encountered. Many reviews suggest a problem with loungers we did not experience this but if you expect to rock up at a busy resort and get a bed mid morning in a prime location then maybe this is not the resort for you. Also we had no real issue getting a reservation at the Ala Carte restaurants , the food generally was ok and largely what you should expect from such a resort. The resort has 5 stars and for me it falls just a little short of the rating but is a solid 4 stars.

We enjoyed our time at Ocean Coral and Turquesa. The resort was very clean and the staff friendly. Elizabeth, who ran most of the activities at the Beso pool, was energetic, knowledgeable and super accommodating. We took Spanish lessons, water aerobics and a margarita making course with her. Getting a pool or ocean chair is a bit of a hassle as people put towels down and then left (sometimes for hours). The other issue was the difficulty we had getting reservations at the speciality restaurants. Food at the buffet was good but some of the speciality restaurants left us disappointed. The food and service at the Blue Moon was very good.

Stayed at Ocean Coral & Turquesa for 2 weeks from 16th to 30th November Excellent hotel, staff we encountered very friendly and helpful and worked really hard to ensure guests had an enjoyable stay. Room Stayed at the El Beso (Adults only) part of the hotel. Room was spacious and cleaned to a high standard each day and mini fridge re-stocked daily with water, soft drinks and beer. Must mention the cleaner Raphaela who usually cleaned our room, she was so nice and always smiling. Shower and air conditioning was good and TV with a number of English channels Food We mostly ate at the buffet restaurant Casa del Mar, breakfast and lunch very good, however dinner could be a bit hit and miss but there was a good range so you could always find something. As others have mentioned you need to ensure you log on and try and book one of the restaurants from 10:00am. We ate at Sensai the oriental restaurant which was excellent the chef put on a really entertaining demonstration and the food was very good, we also ate at Ritratto d'Italia which was also good but not as enjoyable as Sensai. Entertainment We went to most of the nighttime entertainment but as we were there for 2 weeks it repeated but this wasnt really a problem as it was very good, especially the Mexican night. There was also music in the lobby area and then at 10:15pm there was a live DJ by the main pool. The activities team worked hard throughout the day with various activities on the beach and in and around the pools. Beach Thankfully we visited at the tail end of the sargassum season, so we did use the beach on the days we werent out and about. Most days were yellow flag days (swim with caution) however this wasnt an issue. Wi Fi strong on the beach and also drinks service so you can relax. Pools There is a medium size pool at El Beso, then there is a main pool with swim up bar where most of the activities takes place, there is also a large quiet pool and a kids pool. It was a struggle to get a sun bed at any of the pools after 9:00am, so you had to be down early. The hotel was about 75% capacity when we were there so I can imagine when the hotel is full that this can be a problem. Not sure if it is feasible but it may be an idea to have a few more loungers dotted about on the grass areas around the main pool. Location This hotel is in a very good location. The town of Puerto Morelos is just under a 4km walk along the beach. We did this quite a few times as we do like to walk and even in the heat it wasnt too bad as you had the sea breeze, although we tended to get a taxi back to the hotel as we usually had shopping. On our penultimate day it took us 50 minutes to do the walk compared to our first day when it took an hour. Puerto Morelos is a lovely town with a really good supermarket called Chedraui and must also mention a great book shop called Alma Libre. You can also find plenty of places to book excursions to various cenotes, Isla Mujeres, Chichen Itza etc. All in all, we had a great stay at this hotel and I highly recommend it.

Luis was our knight in shining Armour! Always there in our hour of need. Though we had a few problems with rooms he was always there to help. A wonderful employee who deserves success. Brandon was also there for us and helped us in many ways. Enrique, on sun bed duty was always there for us supplying towels and iced water on a regular basis. Great worker! All restaurant staff were amazing. Cleanliness of rooms immaculate. We will be back! Thank you to H10 Ray & Jen