Privilege at Ocean Coral & Turquesa, Riviera Maya

Wonderful place to stay

Ocean Coral & Turquesa is a great family-friendly resort. The buffet and restaurants are delicious. The staff is friendly and helpful. The facilities are in great shape and very clean. My kids and I had a wonderful time.

3rrd time staying and loved it

This was our third stay at this resort over the past 10 years, and we continue to love it. We always choose the Privilege option, and in our opinion, it is definitely worth it. Having a butler makes a big differencethey are very attentive and take care of all your needs. We had Claudia this time, and she was absolutely amazing. We also really enjoyed the Privilege Lounge. I loved having my early morning coffee there, especially since the Mike Coffee Shop doesnt open until 8 a.m. We often stopped by the lounge for drinks before dinner and spent time playing cards. The lunch there was also delicious. Overall, the staff throughout the entire resort was outstandingwe felt very welcome everywhere we went. The food was great, the grounds were beautifully maintained, and our room was spacious and very clean. We also enjoyed the morning bike tour and took an Isla Mujeres excursion through the hotel, which was excellent. The only negative experience we had was with the spa. As Privilege guests, we were offered a complimentary 30-minute hydrotherapy session for me and my husband. However, when we arrived, the person at the front desk was extremely rude from the start. She immediately told us we were not allowed to bring any belongings with useven though we only had a small beach bag. What was surprising is that the spa does not provide lockers or towels, which is very unusual. We were told we needed to go all the way back to our room to leave our things and bring our own towels. Our building was on the opposite end of the resort, and my husband had recently had spine surgery, so walking long distances was difficult for him. He politely asked if there was another solution, but she was very dismissive, bossy, and unwilling to help. When we asked to speak to a manager, she told us that she was the manager, which was quite surprising given her attitude. I believe a manager should be focused on resolving issues and assisting guests, not creating more frustration. Her name was Rosanna (or something similar, if we were given the correct name). Because of this experience, I would recommend avoiding the spa. Otherwise, this is a wonderful resort, and we would absolutely return again.

Resort wonderful, airline worst I have ever encountered and Im considered a work traveller!

I cant say enough about their fabulous staff- so kind, helpful, pleasant and joyful, from concierge, to guest service, waiters, and especially the bartenders. No matter where in the huge complex you walk, it always made my day when greeted often by name or Hola , buenos dias, , and always with a big smile. At their specialty restaurants the food was always novel and adventurous and delicious! They had a Mexican one of course, French, Italian, Japanese, Brazilian and even the American one was very good. Not so much for Air Transat whose tour did the sponsoring- the SO called assistance didnt exist, even for travellers paid the extra 75$ they charged! Nobody assisted on the way there so THREE times I contracted their rep at the resort and every time they claimed they recorded my complaint and I would go back next day and somehow it wasnt- at their specialty restaurants Cancun airport the Mexican workers ( not part of Air Transat, were wonderfully hard working and helped us. At Pearson, workers were so bad they were yelling at us- their CUSTOMERS and their boss was swearing at every one! Along with at least 50 people who I had talked with we will NEVER take Air Transat again!

Great Hotel poor beach

First class hotel with every possible facility, we stayed in a junior suite which was large with minibar fridge, tv, large wardrobes and two double beds and sofa bed, nice bathroom and good sized balcony. The buffet restaurant was quite large with an enormous range of foods, service was excellent by very attentive staff. They were also ala carte restaurant which were all part of the all inclusive. My wife has a food allergy and the catering staff provided special main courses for her, unfortunately it sometimes took rather a long time for her meal to arrive. There are three pools all of a good size and not too deep. Whilst there were plenty of sun lounger around the pools it was still necessary to get up early to reserve a place, particularly at busy weekends. The beach is very fine white sand although not very wide and at present lined along the sea line with a mound of seaweed about 3 feet wide and a foot high which really prevent swimming in the sea and also smells unpleasant. So not really a beach holiday .