Ocean Coral Spring, Jamaica

We stayed as a family and had a young baby with us and had Privilege access. (Privilege essentially gives you better rooms jacuzzi or spa bath on the balcony or swim up rooms, butler service, room service at no charge 24/7, access to more restaurants, able to pre book restaurants on their app, more beach areas, more pool areas, top shelf alcohol, better check in and out, use of spa facilities for free - treatments extra charge). The hotel is very attractive looking and modern throughout. There is an ATM at the hotel but it was out of service for the 11 days we were there and no other way to get cash at the hotel itself if needed. The nearest machine to the hotel charged us $14 to use the machine and the our cards charges/conversion. A typical day out in Jamaica isnt cheap - average full day tour can cost $250+ for a private taxi plus food out and the tour itself. The hotel offers lots to do inclusive of the price such as, ten pin bowling alley, PS5 gaming, air hockey, Uno, dominoes, table football, live shows, disco/nightclub, beach parties, childrens water park, pool aerobics. The hotel also has Virtual Reality games hub (this is an extra charge). There is also a gift shop selling Jamaican trinkets and a jewellery shop (House of Diamonds) selling anything from Pandora type charms to Rolex watches. There is a lovely coffee/tea shop with sandwiches, biscuits, refreshments (although the microwave didnt work the whole time we were there to heat anything) There is also a spa (subject to charge and pre booking) and a lazy river (be prepared to get wet as lots of jet sprays, buckets of water come at you as you go around). The Privilege rooms were clean, offering two double beds and a sofa bed. Separate toilet from the shower area. Turndown service offered. Room Service named Ocean Eatstasted better than most of the restaurant food. Mini bar inclusive of price topped up daily. Good air conditioning in the rooms and reception (hotel bar is located in reception) Air con in the restaurants is terrible not strong at all sweating most days. Those staying at Ocean Eden Bay (adults only hotel next door) can enter Ocean Coral Spring so at times it can get very busy. Ocean Coral Spring guests cannot enter Eden. Many of the Privilege areas outside of the rooms are not buggy/pram or disabled friendly as they are all stairs by the pool, beach, kids park. They should have ramps so accessible to all. The food in the hotel is embarassing for Jamaica who are known for their amazing Jamaican food - this is not true JA food, the locals that work there say the food does not taste nice and I think its more geared to a multi cultural audience than to show off real JA food. Privilege breakfast was really yummy though and ocean eats room service but everything else really not good. The Jerk hut by the beach was such a let down, especially as you have to queue nearly an hour for it and the chicken was laughable. No jet skis at this hotel, you have to go to 876 beach ten mins away where you can do them there. Although there is a water sports hub - many of the water activities are not at the hotel itself. Behind and towards the left of the watersports hut there is a local market on the beach selling lots of local items and gifts and souvenirs where you can bargain and meet the locals find local excursions and tours also (this is not shouted about enough as a lot cheaper than the hotel prices). Really nice little shopping area. The service is majority hit and miss, many dont listen and you have to keep asking for things. Very slow. One day we visited red snapper restaurant in the hotel and it took 1hr 40 mins to get our mains, one of us ended up leaving as the wait was too long. The best stand out servers to me were Keyna at the Privilege Butler Service by the pool & Sophia at the Privilege breakfast. Very attentive, friendly, kind really made us feel welcome as a family, very amazing ladies. They made our stay better. 10 mins from the hotel is Luminous Lagoon Glistening Waters (really nice evening tour) and 876 beach (weathered and run down) which is great for watersports had so much fun however I wouldnt come here just to chill. Here you are located 45 mins from Montego Bay and 1hr 30 from Ocho Rios. I would stay again for the aesthetic of the hotel and the vast amount of things to do contained within it however the food would make me not stay again.

Great customer service and conflict resolution by the food and beverage management team and security to ensure customer satisfaction.

Great Customer Service and conflict resolution. 2nd trip and would certainly go back after how the team resolved an issue with another guest. Well done

This is our second visit and we had another very good stay. Property is beautiful with lots of amenities for all ages. The staff makes the experience and they were kind friendly and responsive. Thanks to: Shawn (bellhop); Shavel (front desk); Orlean (housekeeper) and to manager Ricardo who responded promptly to open my room safe, within minutes before I left for an excursion. Shout out to the extraordinary bartenders and wait staff!! The team at the Jamaican Grill ( Tafari, Helen, Steven) is amazing and the food is so delicious, there is always a line-up. ?? Few areas need improvement: beach is bit rocky. Sustainable resort so some processes are slow such as linen delay, but always corrected. No place is perfect. We highly recommend and are planning another trip!