Ocean Coral Spring, Jamaica

Myself and family had a wonderful time at the Ocean Coral Spring, the staff was friendly and accommodating, the rooms were spacious and very clean. There was so much entertainment for my 6yr and 15yr old. The ocean view from the room was breathtaking, and the food was absolutely delicious so much variety and so much to choose from. We will 100% be back again for sure.

They say "first impression lasts" and Georgia at front desk check in is the epitome of such phrase. Chef Michael, lifeguard Robert and this gentleman Courtney exuded warmth, humility and goodwill. Loved the food, the ambiance, the pool but what makes the experience better? The exceptional staff!!! I hope they're well compensated.

We are an English family and have just returned from a 2 week holiday at this resort. Even though we had a lovely holiday, there were pros and cons which should be highlighted as it is graded 5 star, which personally I do not feel is justified. Pros: Restaurants provided a good variety of food options. Guest Services were excellent. Firstly, attending to repair a broken safe and then booking us into the Italian after 10 days of trying. The Japanese restaurant was a particular favourite, brilliant atmosphere and excellent food. The layout of the resort was really good, everything easily accessible. The gym was very well equipped even though the air-conditioning was not brilliant. The majority of staff were helpful and attentive. The corridors, toilets, and pool areas were clean. Beach is very accessible with shallow water. Cons: Martha's market buffet service was very hit and miss. Drinks order would be taken but often would take ages to appear. Coffee shop service was slow, resulting in long queues. Also some staff were miserable. My 16-year-old was refused a Frappucino because of his age!!! Hygiene in the pool was limited. Staff were not seen cleaning the pool thoroughly. A person vomited in the pool, and it was closed. However, the signage kept blowing down, so people would not have been aware, and no staff were seen cleaning it afterwards. On the last day, we were approached by 3 staff members asking us to write a review on Google. However, they remained with us whilst writing it and tried to dictate the star grade and comments and then asked us to post it whilst they were present. My advice is to ignore these reviews. Booking the Italian and Japenese was problematic as Privilege guests had priority, which often resulted in these restaurants being fully booked even though we'd logged in at 8am to book. There was a constant smell of cannabis across the resort. Only Privilege guests can get branded drinks Sun loungers around the main pool needed to be secured at 5.30pm. Limited sun shade around the pool as no parasols. The spa was reasonable with a hydropool, steam room, and sauna. However, the plunge pools were not working, and in the relaxation room, even though tea was provided, there was no hot water or milk. When we asked for these, the staff seemed very put out. Spa treatments are very expensive. There was limited bar service around the pool, sports bar, and lobby areas.

Had an amazing holiday 2nd April to 16th April. From arrival, our luggage was taking care of and taking to our room. Book in was easy and staff very helpful. The whole complex was spotless, toilets cleaned regularly. Room was cleaned every day. Meals were excellent, must do the japanese restaurant, what an experience. Jamaica was amazing, a big part of it was due to all the staff at ocean coral spring, thank you.