Ocean El Faro, Punta Cana

We came for 2 weeks for our honeymoon and this hotel is everything we were hoping it would be and more. Food and Drink - Excellent amount of choice in the El Mercado main buffet restaurant with plenty of great options to suit everybody. Breakfast in the buffet restaurant was great, especially the egg stations where you can plate up the ingredients you would like in your omelette and it will be made fresh in front of you by the friendly staff running the station. If you want a freshly prepared fried egg, this isnt too much trouble either which we loved. Same at lunch and dinner with the pasta station where you can customise whatever you would like and it will be prepared fresh for you. As a pizza addict, the pizza here is great, very tasty and fresh with a wide range of toppings. Different theme nights each night, we particularly enjoyed the Mexican theme in the buffet restaurant but still something for everyone. The steakhouse restaurant was very good, we had the New York steak and this was delicious and very tender. We also ate in the Italian which was great where we enjoyed a couple of different pasta dishes. Both of these required reservations beforehand. We ate at the Route 66 Diner and this was good too, the ribs fell off the bone and were great. Plenty of great drink selections as you would expect from an all inclusive, cocktails were amazing as well as a large selection of spirits and beers. We took our own reusable cups and these were no trouble for the bar staff to make drinks in. Mikes Coffee Shop is included and has a very good selection of both hot and iced drinks as well as some bakery items. We very much enjoyed the drinks here and visited many times during our stay. Entertainment - One of the main reasons we booked this hotel was the entertainment programme that was on offer. Theres always fun games going on poolside as well as an arcade, pool tables, sports bar and bowling alley. Pools are very clean and plenty of options for you, especially if in the adults only El Beso section where 2 extra pools and a jacuzzi pool are also options. The lazy river is great fun and we thoroughly enjoyed using this. We were really impressed with the evening entertainment with something going on every night that caters to all such as bingo, mini disco, professional live shows (circus, fire shows, magicians etc), live musicians such as violinist, singer and saxophonist. The entertainment staff are brilliant here, they always make an effort to speak to you and remember you, particularly Gerson and Roberto, theyre amazing. We particularly enjoyed the silent disco at the beach and the fire show. Rooms - We stayed in the adults only El Beso section in a junior suite and we were very happy with our room. Very clean, spacious and exactly what we were looking for. Bed was comfortable and always guaranteed a good nights sleep. We booked through TUI so we had our own concierge named Carlos and he couldnt have been more helpful, always on hand to provide any information, answer questions and booked la carte restaurants for us. Staff - The staff are the absolute best thing about this hotel. Upon check-in, we were greeted by the bellboys who were very helpful with driving us to our room and collecting our luggage for us. We were treated like royalty throughout our stay. Nikaurey in the main buffet restaurant was always so kind and friendly and welcomed us into her section of the restaurant every time we came in, greeting us with a warm smile and always bringing drinks to us without asking. Erika in the sports bar was also always bringing us our drinks, remembering us and what we order from days prior, again making us feel so welcome and taking the time to chat to us. The staff across all areas of the hotel are fantastic and an absolute credit to the hotel. Improvements Although improving the following things would be great, it did not make us have an unpleasant stay, it would have made our stay even better. Sunbeds - There are signs to remind guests not to reserve sunbeds, however these are ignored. There arent sunbed wars as such like running for sunbeds, but people bring towels down VERY early morning or the night before, particularly around the adults only pools and then you will not find a sunbed. The family pools have more sunbeds and therefore it is slightly easier to find one but people do reserve them. If the hotel either provided more sunbeds (theres plenty of extra space to make a 2nd row) or simply enforced the rules that they state, then this issue would be resolved. Snack Bar - These are generally quite good, however there were a couple of times when we collected a packaged burger and this was very cold. There is a grill there so maybe we should have asked for a fresh one preparing, Im sure this wouldnt have been any trouble and definitely not something significant but thought Id mention. Premium Travel Sales - There are several individuals working to sell you the premium upgrades for your stay. Although these people are very friendly, it was a constant battle trying to avoid them as they wait outside the main buffet restaurant for you to walk by. This happened several times during our stay, even when being told no and that we were happy with what we had. Overall, we had a fantastic holiday and we will definitely be back again! Thank you to all the team at Ocean El Faro!!

We are currently staying at Ocean El Faro in Punta Cana, and overall its been a wonderful experience for our family. The resort itself is beautiful, well maintained, and truly feels like a tropical getaway. The pools are fantastic, the beach is stunning, and there are plenty of activities for both adults and kids. The food options are varied, and we always found something enjoyable at the buffet and specialty restaurants. The atmosphere throughout the resort is lively but still relaxing perfect for a family vacation. What really made our stay exceptional, though, was Melissa. She went above and beyond to help my family. We were originally assigned a room that made it difficult for us to manage our baby stroller, but Melissa quickly understood our situation and arranged for us to move to another room with elevator access. That small change made a huge difference for us and made our stay so much more comfortable. On top of that, she kindly requested extra time for us in the room before checkout so we wouldnt be stuck waiting in the lobby for hours with our baby. As parents, that level of thoughtfulness meant so much. She truly showed care, professionalism, and genuine kindness. Thank you, Melissa, for making our stay smooth and stress-free. Because of her and the overall experience, we would absolutely consider returning to Ocean El Faro. Highly recommended for families!

Very surprised, I did not expect much but was very pleased. The service was very good, we had swim out room in the family section, bar service was exceptional, special shout out to Ruddy, he was great. the days that Ruddy was not working Steven and Danny took very good care of us. The service staff at restaurants and sports bar also very good. The only issue was the food, good variety but it was lukewarm warm at best at buffet for breakfast and all the restaurants but we certainly didn't starve. All in all for a mid price resort it met all expectations. I would go back.

Great experience at Pez Dana. Food is excellent and Miguel was so kind. We loved the variation for breakfast and all the fresh fruit