Ocean Maya Royale, Riviera Maya

Such a great trip!! I came with my boyfriend and the resort had a lot to offer for the size! The experience team like Alejandro, Kendall, Victor, Vierly,Susi, Viri y Juan definitely made the experience so so much fun and very interactive! I know they work hard and they definitely show how much they love their job!! I definitely recommend this resort and looking out for the experience team to enjoy this resort to the max!!

Zaire was the best ever if you go here you wont want to leave. The food is amazing and the people are great Zaire was our hostess she was amazing, attentive and had such a great personality and attitude I will be coming back because of her .!!!!!!!!

We have just arrived back and this is a true and honest review ... Check in was ok took around 10 mins , we was then shown to our room ,our room was lovely we stayed in block 27 which was perfect for the beach ,pools(2 mins) and the main resturant and reception area (4 mins). The grounds are stunning and are kept upto a fantastic standard, the pools are lovely, the bigger pool with the bridge was the quite pool , the smaller one was the more lively one, the beach is literally 10 steps from the pools, we wasnt really effected by the seaweed out of 11 nights we only couldnt swim in the sea on 2 of them, they work so hard to remove all the seaweed. We found the food to be really good , fantastic breakfast with so many options even the most picky can find plenty to eat , the themed nights were ok but not fantastic.we tried the japanese, the italian and the mexican resturants all were great, the sports bar has 2 menus both great and brill air con a massive shout out to Marcelo (mike) and his trainee your both legends and never forget your drinks and always smiling .. Mikes coffee shop is amazing who doesnt like fantastic free unlimited coffees,teas,smoothies and snacks nd service with a smile ..the entartainment staff were great,left you alone if you didnt want to engage but lots of fun if you did .i now need to mention the most amazing KENDAL, you truly are the most lovely amazing man,your a dream maker and you give more of yourself then you realise, you totally make the hotel a better place and it wouldnt be the same without you, you go the extra mile every day,from making bracelets,to your totally fab aqua aerobics,mexican bingo the list goes on ..we'll miss you and your infectious smile...we honestley cant find any big faults with the hotel ,we loved the whole layout of the grounds and building and the animals are lovely to watch , my husbands a smoker and he wasnt put off with only having 2 designated smoking spots. 2 little grumbles , please put salt and pepper on the tables so you dont have to repeatedly go asking for it and the pool needs to be cleaned ealry before the guests arrive in a morning not while were swimming in it , the pool maintenance guy we found to be really rude but he didnt impact our holiday. We didnt feel the need to upgrade to the privelidge and we was never asked to do so ,cocktails and drinks were great and all staff were amazing , please bring plenty of $1 for tips .Would we go back YES in a heartbeat. To the management you really need to make sure you keep kendal he is so loved by all the guest xxx

Two of us stayed at the Ocean Maya Royale in early August 2025. Personally, this was my third time in Mexico, and the second time at a resort, having stayed next door at the BlueBay in March 2019. Overall, we have been to many resorts in Cuba, the Dominican Republic and Jamaica, and we can definitely say this is one of the best we have been to! Room: We stayed in a deluxe room with a garden view. We ended up in Building 21, which turned out to be a great location as it was in the middle of the resort, with the pool/beach areas and main square/lobby being only a few minutes walk either way. The room was spacious with two king beds, TV, mini fridge (which was restocked daily), steamer, plenty of storage space and a safe. The bathroom was aa good size with two separate sinks, though I will say the shower wasn't the best - it took awhile for the water to really heat up, and the shower head spray wasn't great. This can be easily fixed with a new showerhead fixture. The room was cleaned daily and we always left a small tip for the staff. Pools: There are two pools - one larger and more quieter, and the smaller one was where activities happened (eg. pool games, volleyball, aquafit, etc.) This pool also had the swimup bar (usually open by 9:30am) and the DJ. We spent most of our time at this pool for easy access to drinks and to partake in activities. The table area between the two pools also had daily activities, such as painting, tequila tasting, sushi making and Spanish lessons. Generally, the pools were a nice temperature, though on a couple of days in the afternoon the water was very warm - not surprising since temperatures often reached 40C daily. In terms of getting a chair by the pool, you need to come out I would say by 8:30am, especially if you want something with shade. We are early birds, so this was never an issue for us. The entertainment team was out daily and they brought a lot of fun and energy to our days! Beach: The beach area was very nice - plently of seating, shade and hammocks too. It was very sandy and easy to get into the water. However, there is no drink or snack bar, which would elevate this area. As for the water, they cleaned the seaweed away every morning, so that wasn't an issue, but because of the amount of seaweed the region has been dealing with, the water was not clear. It was clean and warm, but not clear, and so we spent most of our days by the pool. There was at times a strong seaweed smell, more so noticeable in the evenings when we ate at La Dolce Vita, as it is seaside. Food/Bars/Restaurants: Overall, we were very pleased with the food! The buffet was good for breakfast, though maybe a bit more lacking in varety for lunch and dinner (but still good). We ate at the Blue Moon, La Dolce Vita, the Sports Bar and Yookoso (Teppenaki) for dinners. Yookoso requires a reservation, and I wish there was a better system for non-privilege guests - I had to line up at 5:00pm and wait until 5:45pm for them to come out and take reservations for the same night (trust me - you need to get there early for reservations). The other restaurants we never had problems getting in for dinner. We also ate at El Charro for lunch, which was nice because you order from a menu, so the food is hot and fresh. Mike's Coffee Bar is great for coffee/tea and snacks - we typically visited after dinner each night. There was also pizza made fresh daily by El Charro and on "Taco Tuesday" it was fresh tacos instead. The staff at all bars and restaurants were excellent - very prompt and friendly service! Entertainment: As previously mentioned, there was lots of entertainment by the pool daily. They also had free group kayak tours in the morning, and in the evenings, there was live music and activities in the main square by the lobby followed up with shows. The shows were some of the better ones we have seen at resorts - very high tech! On Saturdays, they have a fire show by the pool followed up with a night foam party - we have never seen this before! There is also a foam party in the day on Fridays. There are plenty of options for people whether you're a night owl or an early bird. Overall, as said at the beginning, this was one of the best resorts we have been to and we would definitely come back. One of the unique things about this resort is the wildlife you will see - lots of coatis and iguanas in particular. In addition to all the fun things at the resort, there are LOTS of tour options off resort. We booked with our travel company and went to Playa del Carmen for some shopping one day and then did snorkeling, cenote swimming, zip lining and ATVing on another day. I went to Tulum on a previous visit, but would highly recommend it as it's not far from the resort (compared to going to Chichen Itza). Xcaret is also a really cool place to visit, and the catamaran to Isla Mujeres is also a great day trip. If you haven't been to Mexico, or haven't stayed in the Rivieria Maya, the Ocean Maya Royale is a great choice!