Ocean Maya Royale, Riviera Maya

Holiday with me and my mum

Victor the host He ensured that my mother and I had an exceptional holiday experience. He expertly crafted delightful cocktails and was an attractive presence, enhancing the enjoyment for all guests. His efforts made the poolside activities particularly enjoyable and memorable.

A Memorable First Trip to Mexico for My 40th Birthday!

This was our first time in Mexico and our first long-haul holiday together. As an independent travel advisor, I was also hoping to experience the Privilege package to help promote it to my clients, but unfortunately that wasn't meant to be this time. One thing we weren't aware of before travelling was the seaweed situation. It can be quite smelly first thing in the morning, although you do become nose-blind to it fairly quickly. There is a beautiful lagoon beach around a 15-minute walk away which is well worth visiting. We were advised the best times to go were around 9am and 4pm. Our room (Room 28) was in a fantastic location near the Mayan Lounge and pool, and within walking distance of the main lobby. The room was well-equipped with a king-size bed, plenty of wardrobe space, a lovely balcony and a spacious bathroom. I did miss having a bath, but the shower more than made up for it! I have multiple food allergies (gluten, dairy and onion), and honestly, if it wasn't for the incredible Captains Esther, Raphael and Carlos, along with the chefs, I think I would have struggled enormously. They prepared fresh meals for me throughout the holiday and went above and beyond to help. There was one issue with cross-contamination due to a miscommunication, but I genuinely believe this highlighted a training opportunity that will help future guests with allergies. A very special mention goes to Alberto at La Dolce Vita he should be cloned! He was knowledgeable, attentive and looked after me brilliantly as we ate there most evenings. The hotel staff are truly what make this resort so special. Pilar is absolutely beautiful inside and out . The entertainment team Viri, Susie, Gustavo, Moses and Victor were incredible. Their energy was infectious and there was always something happening, from aqua fit and wine tasting to the foam party. You are genuinely entertained from morning until night. Margarita and Abel from the Dive It team were also fantastic when booking excursions and making sure we were looked after. Karen from TUI deserves a special mention too if you're considering Holbox, book it, you won't regret it! I celebrated my 40th birthday during our stay and the team made it incredibly special. They sang Happy Birthday to me twice and even created a beautiful fruit cake for me. It was a lovely touch and something I'll never forget. There were a few things that could be improved: The main buffet restaurant wasn't open every evening. There wasn't an all-day snack bar available as advertised when we booked. After our massages, we were charged $60 for two facials despite initially being told it would be $20. My partner became unwell in the room, and when I contacted reception because I was worried, I was told there would be a charge for assistance. That was disappointing and left me feeling unsupported in the moment. On our final visit to La Dolce Vita, we unfortunately received poor service from David, which was disappointing after being so well looked after throughout the rest of our stay. It felt very different from our previous experiences there, particularly after the excellent care and attention Alberto had shown on all our previous visits. It wasn't enough to spoil our holiday, but it was a noticeable contrast and a disappointing way to end what had otherwise been a positive dining experience. These points may seem minor compared to the positives, but they are worth mentioning for future guests and for the hotel's continued improvement. Overall, we had a wonderful holiday and made some incredible memories. The staff are the heart and soul of this hotel, and they are the reason so many guests return year after year. One final tip... be careful wearing pineapple print clothing you may attract the wrong kind of attention! (for the staff alone!)

Los mejores empleados y la mejor experiencia

I loved the attention of the staff, each one is a beautiful person who is ready to serve you with a smile. They give excellent recommendations. And you will enjoy your stay a lot. You will have fun with the games in the pool. Gaby and Alfredo are the best at the buffet. Ermilio in the restaurant recommends the most delicious food. Your dinner will be the most special thanks to him. Emmanuel in addition to receiving you with a Smile at the reception will tell you the magnificent places to visit. Pablo and Emmanuel, their partner, have taken the most beautiful photos they could, they immortalize every laugh and fun in the session making a unique memory. Ana will give you the best coffee in the cafeteria to say goodbye. A great stay that leaves me with unique memories and beautiful people we met, really a vacation caress.

Swingers are entertaining to watch

Hotel is great and staff and Entertainmnet Team give it there all. Restaurants, sadly, were sometimes closed and the Pizza stand shut a few days after arrived - gutted as was lovely. Quite a friendly bunch we met. Even when said there on 10 Yr Anniversary we got propositioned by some swingers. Wife had an issue and sought out the Tui Rep Karen in the Lobby, who was very informative and helpful. Couldn't sing her praises enough after that. Lovely hotel, sadly it might just have been a few over amourous people who made others uncomfortable. Absolutely not the hotel's fault and where things got unwanted, the stepped in.