Ocean Maya Royale, Riviera Maya

My husband and I enjoyed this resort. The weather didnt play in our favor but we still had a great time. Allein was awesome! He was so friendly and helpful and made you smile every time you saw him. All the staff at this resort were very nice and helpful as well. We will definitely come again in the future but not in rainy season.

Moises was the best! We loved our stay at ocean maya royale and Moises really made the experience amazing! We had so much fun and the silent party was the best! The food was exceptional and our friends we traveled with also had a great time! We will most definitely be back very soon!

I chose this resort because I am a senior and only book Adult Only and where mobility assistance is available. This is a fabulous and beautiful resort....with mostly a great staff and superior food in the large variety Buffet, Breakfast, Lunch and Diner. There is a Japan Restaurant...excellent...Mexican which specializes in Lunch and diner or there is always a great variety in the buffet. I was amazed by el Charro by the pool at lunch, Mexican...fabulous...but....they do an amazing Cheese burger and the worlds best french fries....crip and gold on the outside, like mash inside. A special Beach Maya performance and meal was worth the extra $65. well done and well organized and run by Peelar who can be found in the lobby, always eager to help even with things that are not part of her mandate....she just likes people to have a perfect holiday. The resort is still under a complete restoration but you will never see any activity...it all seems finished. I may have been asleep when shows took place as I saw nothing but a male singer/elect. piano performer in the evening buffet and again in the lobby...BUT...if your having live music and singer....turn off the recorded music as it makes it all impossible to hear. As for mobility...there are lots of ramps, but at the various building where you live there is three steps and a slop with no railing to hold on to. I found getting up and down these steps very difficult and feared I would fall. The same is true of the main pool which has two, three rung ladders and to get out you have to be able to bring your knee up to your nose to get your foot on the bottom rung...then pull your entire weight up clinging to the railings. I couldn't do this without pain so I had to walk to the other (exclusive) end of the pool where it is about a foot and a half deep....even then...NO RAILING...so I had to hang onto sunbeds positioned in the water. there is a smaller pool with both steps and a railing but this has the swim up bar and that pool is full of young people who continuously jump up and down screaming and drinking...it is nicnamed the Pee Pool as no one ever get out. The beach is beautiful with lots of Palaps and hamocks to challange even the fitist. A storm had churned up the water but I'm told its normally clear. I was very luck as I was given a room right by the pool and easy access to the beach....for me it was a long way to the main building but they provide a golf cart to transport me from one end to the other....I recommend a $1.00 U.S. tip for this and for other service like Cappuccino at Mikes Coffee bar in the lobby. It does supplement the wages and they deserve it. How I wish the Reception people would smile and be more welcomming in their attitude...I felt like I was intruding...a welcome drink would be nice. I was four hours early and you must wait to exactly 3 p.m. but those who waited the longest end up behind the new arrivals so it take a long time to get your key and line up for transfer with luggage to your room. I recommend, if early, have a plastic bag with a swim suit etc. and leave your luggage in the lobby. I wish I had done that...I didn't want to unpack my luggage in the lobby so I just sat there. I also found that while my tablet was properly connected to hotel WiFi I was never able to send or receive emails....I don't know why as Best Buy checked it for me and said there was not problem with the tablet. There is an upgrade class and way too much is made of this SUPERIOR STATUS and in pool conversation people were finding being second class a bit off. Those we talked to in the "I'M BETTER THAN YOU" class said there was very little difference. I suggest the entire resort adopt the SUPERIOR CLASS as the norm and stop the "THEM AND US" feeling where we could't book the restaurants unless we paid more. I don't think they currently have a manager and perhaps that's why reception was so stand offish. Perhaps when they get a manager he will look into obvious improvements...in the meantime for help, speak to Peelar at her desk in the loby. all in all I managed, and had a great week and will go again...and will look for a few necessary railing to justify calling it Handycap accessible.

Review: July 27 - Aug 3. 6 women celebrating 40th birthdays. Chose this resort as it was smaller and close to the nightlife in PDC. Wanted relaxation with the opportunity to jazz it up if desired. Overall, this was a good resort to visit. We paid just over $1750 pp and $2100 pp CAD for double and single occupancy, respectively. 2/4 of us are very well-traveled, 3/4 of us are somewhat well-traveled, 1/4 of us are limited in our travel. We appreciate the following that this resort has generated. Upon discussion, none of us would clammer to return, and feel we could get greater value for the money we paid elsewhere: That said, we still enjoyed our time here overall. Rooms: Decent. Spacious. Blocks 17 + 18. All booked non-Privilege and no consistency between what was offered: some had a bottle of wine waiting on arrival, some didn't. Some had a full soda/beer/chip stocked mini fridge, some only had a couple beer and a soda. One had no hot water. One had $100 taken from two different spots in the room (in the pockets of hung/folded clothing, not in the safe.) One had to have maintenance come out 2x to fix the A/C. Check your windows: A couple of us had unlocked windows on arrival. Grounds: Well maintained overall, a little tired looking in some areas. Beach: Meh. This area of Mexico doesn't always have the greatest beaches, especially this time of year. We did walk up/down the beach and found that OMR definitely had the nicest beach area of anywhere about 20 minutes north of it. Staff did a good job of combing it. No issues finding a chair. Restaurants: We ate at each restaurant and enjoyed the meals. No wait as non-Privilege guests to be seated. The buffet was always plentiful and enjoyed for breakfast. No one got violently ill. Room Service: Great. Took about 40-60 minutes to arrive from ordering. Entertainment/Staff: The staff overall were lovely and friendly. The entertainment staff were great around the pool, and the entertainment in the evening was enjoyable. Wish the DJ played later/longer than an hour, but it was nice to have! Take the walk to the cenote, especially in the Summer heat! Spa: Enjoyed by 4/6 of our party. Everyone said the ambiance was lovely. Facials and body scrubs for $130 USD. PDC: $60 USD round trip. Felt safe the entire time. Stopped by Mandala (local/touristy) for some dancing, then Bar Loco (more local) for some more dancing.