Ocean Riviera Paradise, Riviera Maya

Angel and Jennifer at the privilege reception are super friendly and made sure our requests were made in full! We love this place!! Thank you so much

Probably not a five star hotel. Rooms were kept clean and bed was comfortable. Food choice was ok didnt go hungry. Although some restaurants you had to wait for. Also booking system for restaurants not the best, you can only book on the day not in advance and for one restaurant you had to queue to book at 8am! Cocktails and drinks were very sweet so not to my taste. Entertainment not the best and repeated weekly, so if youre there for 2 weeks. Lots of the daytime activities for privilege rooms only. Karaoke nearly every night, loud Americans shouting down a microphone not really my cup of tea. Piano player was good if u could hear him over the loud cackling people still in there from karaoke. Also a no smoking resort but allowed shish pipes to be smoked indoors inside the small piano bar! Probably better used outside space! Lots of seaweed on the beach and didnt seem to be cleaned up very often probably due to time of year and a never ending job for staff. Not many choices of swimming pools unless you are in privilege accommodation. Was plenty of sun loungers at the time of visit.

My wife and I are a newly married couple, and we stayed at Ocean Riviera Paradise for a week and honestly, it was one of our favorite trips yet We were lucky to upgrade to El Beso on arrival and were welcomed with Bon Bon chocolates and a bottle of brut in our room. Check-in was smooth and friendly though the room wasnt ready when we arrived in the morning totally expected at that time. Our Room (El Beso Junior Suite): Huge, spotless, and well-equipped. The air con worked perfectly there was daily housekeeping and fridge refills and we had hot water consistently. Ordering OceanEats to the room (no extra charge) was a cozy, lazy afternoon treat. Pools & Vibes: We LOVED the El Beso pool shaded bars peaceful atmosphere and no kids or rowdy teens (unlike the main pools which were lively and loud go there if thats your vibe). El Beso was perfect for chilling. Activities: We followed the H10 schedule and had a blast even if we were the only ones doing some of the classes We got a private coffee tasting, painting session, and more. Like, come on guys get involved Food & Restaurants: We tried all the restaurants we could and here are the standouts: Blue Moon (no reservation needed) our fave for both breakfast (El Beso exclusive, with menu) and dinner. Sakura Teppanyaki hit or miss. We went twice the first chef was hilarious and super interactive (true dinner + a show) the second was quiet and less engaging. Route 66 dont sleep on it. Great food and Carlos made us feel so welcome. Drinks: Margaritas and frozen daiquiris? YES PLEASE. We also loved the Ocean Maya cocktail. Drink quality varied depending on the bartender but tipping a little really made a difference! Entertainment: The dancers deserve so much more love the shows were full-on performances with passion and energy. We were genuinely impressed! CATS!!! Okay the real stars of the resort? The cats. Cute, friendly, and a little wonky in the best way. If you sneak them a little salmon from a Mikes Coffee bagel we wont tell Spa Experience: Highly recommend. We did a couples massage and had a private room clean, relaxing, and felt luxurious. Other Tips: The resort has its own shuttle buses that work like little stops so convenient (and kinda fun ). Want to see monkeys? Walk toward Eden before 9am trust us. Avoid the Saturday market on-site unless you want pressure and high prices we saw the same things cheaper at Walmart. If you visit 5th Avenue and someone says Hey I was your waiter, its my day off! they werent. Classic scam. Download inDrive it works like Uber and is WAY cheaper than local taxis. Warning: Traffic Tours We booked Coco Bongo through them dont. You get pressured before you even get your room key. Theres no proper refund process and they refuse to give anything in writing. I wont let this taint my review of the resort itself but avoid them completely. Special Shoutouts to Staff: Carlos at Route 66 charming, attentive, made our meals a vibe. Maday, Madahi, Karina, Sonia at Mikes Coffee total sweethearts. Treated us like royalty every single visit. Victoria (official Coco Bongo rep in the bright yellow shirt) not pushy at all. She sat and laughed with us like a friend. If we could take someone home as a bestie itd be her. 10/10 vibe. Christobal at the front desk only 19 and already working so hard with such professionalism. Angel at the buffet his name fits. So kind and genuine. Overall this resort was more than a vacation it was a vibe. Great food even better people and just enough animals and margaritas to make it unforgettable. Would we come back? Absolutely just with more 20s and 50s for tipping and a bigger suitcase for our new cat friends

Excellent stay, room was a good size and comfortable. Plenty of choice of food, numerous restaurants and bars to choose from as well as room service options included in the price at lunch and dinner. Staff were all polite and friendly, in particular, Abel at the Eden pool bar who was the star of the show, and Benny who drives the trolley train. There are a couple of (quite minor) negatives, namely, the queues at Mike's coffee were crazy, there aren't nearly enough staff to manage it, the bus boys offer rides, but demand tips for doing so, I suppose that's fair enough, but one in particular laughed and said "is that it?" when I tipped him for a two minute ride and finally, the aircon needs a MAJOR overhaul. Our room and the restuarants were far too warm, uncomfortably so at times. The lobby is the only place with good aircon, but the weird fake "fresh" smell is offputting at first. I don't feel these negatives warrant scoring 4/5, but if I could, I'd score 4.5 A few little tweaks and this place could be outstanding.